Technical Support Agent L1 Remote

#вакансия #vacancy #TechnicalSupport #L1 #fulltime #remote Role: Technical Support Agent Location: Remote Company: IREV https://irev.com/ Salary: $700-$1500 🔹About the role: We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support. 🔹Job responsibilities: - Communicate with b2b clients via Front APP and assisting them in finding solutions; - Help the client find the optimal solution for their business; - Work with our REST API to solve requests related to integration; - Analyze situations and building logical chains; - Stay calm and professional in challenging conversations. - Stay within tone of voice and KPIs: Average first response time < 3 min Average response time < 4 min Customer satisfaction rate > 96% 🔹Job requirements: - 1 year+ of experience in customer service or client management; - English B2+ level or higher (both written and spoken); - Resilience and the ability to remain friendly under pressure; - Strong analytical thinking and attention to detail. 🔹Nice-to-have advantages: - Experience working in the B2B service; - Understanding and hands-on experience with REST APIs; - Knowledge of affiliate marketing principles and market specifics. 🔹Benefits: - Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success. - Fully Remote. - Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03). - Competitive salary based on experience and skills. - Ability to grow with the company within a transparent Grade System. - Enjoy a generous vacation package of 21 working days accumulating per year. - Take advantage of 7 paid sick leaves annually, no doctor’s note required. - An inclusive and adaptable team culture. - Additionally, you’ll receive 14 Flexible holidays per year. - Team Buildings and Happy Hours. 🔹Contact: @irev_irina